Switching or cancelling a telehealth weight-loss program
What to check before you cancel, how to keep your records, and what a new provider will ask for.
Cancelling
Memberships are month to month unless you bought a prepay plan. Cancellation is usually in the account settings or by messaging the care team. Check two things: whether medication already in production will still be charged, and whether a prepay plan refunds unused months. Ro Body's membership and medication are billed separately, so cancelling one does not stop the other.
Keeping your records
Before you leave, download or screenshot your current dose, the date of your last shipment, and any lab results. A new provider will ask for all three and may ask for your prescribing clinician's name.
Switching providers
Most providers accept patients already on a GLP-1 and continue at the current dose after a consultation; some restart at a lower dose as policy. Ask before you sign up. Compounded products differ between pharmacies in concentration and form, so a switch between compounded providers usually comes with new instructions for drawing the dose.
Pausing
Some programs let you pause the membership while you have medication on hand. Others charge the membership while any prescription is active. The provider page lists what we found for each.
This guide is information, not medical advice. Stopping or changing a GLP-1 medication is a decision to make with the prescribing clinician.
Last reviewed October 15, 2026. Information, not medical advice.